Please understand that sample products cost us money, and while we want to ensure our customers have every opportunity to understand our products prior to purchasing them, giving away products to everyone who asks for them is not a sustainable business model.
The premise of a free product sample request is that a potential customer benefits from evaluating a product for their requirements at no cost to them, and that Factorycart would benefit with a volume purchase that may result from a positive evaluation. The premise is that if Factorycart stands behind the product, it will invest in the cost of the sample anticipating a favorable outcome.
Informal evaluations are typically not supported by the chain of command or procurement entity within the organization which is why the formal process is not being taken. It is often a ground-up endeavor by an individual without procurement power, with the intent of ‘selling’ the concept to those who hold that power. As such, the likelihood of the evaluation turning into a sale of any volume is much lower than a formal evaluation. This example is more frequent due to the lack of budget for informal evaluations.
With those examples in mind, the following is our company policy
If your firm would like to request a free sample for evaluation, please send an email to pooja@factorycart.co.uk from company email address Include your full signature block, and courtesy copy your supervisor as further indication of legitimacy. An explanation of product application and how requesting free product is a component of that official policy would be helpful. List the products you are requesting free samples of, and the quantity of each, along with the intended trial, evaluation, and decision process.
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